Refund policy

Refund and Exchange Policy

Exchanges

Exchanges are only allowed in the following unlikely cases:

• Packets that have live or dead weevils or where the product has gone bad at the time of delivery.
• Packets that are torn or not sealed properly at the time of delivery.
• Products that have expired or gone bad by the time of delivery.

Conditions for Exchange:

• Proof of bill and original packaging must be provided at the time of exchange.

Once used, products will be ineligible for exchange or return.

Returns

Terms and Conditions for Returns:

1. Returns of products will only be accepted within 48 hours of delivery.
2. No refunds will be entertained for returned products. Instead, the product will be replaced.

Return Process:

• To initiate a return, you can raise a return request or contact us at liimraenterprise71@gmail.com or call us at 9321731372.
• If your return is accepted, our delivery partners will collect the package.
• Items sent back to us without first requesting a return will not be accepted.

Cancellations

• Cancellation requests will be accepted only if the product has not yet been dispatched.
• If your cancellation request is accepted, you are entitled to a full refund.

Note: LIIMRA Naturals reserves the right to cancel or refuse to accept any order for reasons including, but not limited to, non-availability of stock, pricing errors, informational errors, or issues with the personal/financial details provided by the customer.